Chatbot modules
Our constantly expanding chatbot modules make it possible to build our users’ chatbot applications fast and cost-effective. The modules are using the advantages of the testing as well as the built in graphical platforms.
Customers can track and follow the status of their orders through the chatbot as soon as they place them.
Users can gather information about items available in stock or shops by using the chat or the graphical platform.
With our ergonomic product finder users can look for and find the items they wish for within seconds.
You only need one click on the webpage to have an already saved product in the chatbot as a user. This way you can access your product anytime.
Users can save their error tickets through the self‑serving menu which will be sent to an integrated CRM system.
Users are able to make appointments easily while also getting notifications as they get closer to them.
Users can access information about a business’ closing hours, address and contact through the chatbot.
Through the chatbot users can access a credit calculator that is able to save the calculated credit.
We provide unique discounts for our users which are linked to certain activities. These can be checked online or face to face as well.
In our hybrid chatbots, a user can ask for a live agent. Customer service representatives can talk with the users through the chat platform.
Finished conversations with the live agents can be rated by the users. These results are saved to the dialogue and to the live agents as well.
The system saves the behavior, reaction time, the length of dialogue, and the used expressions. This way a live agent's efficiency can be rated through statistics.
We can invite players to a live quiz game through chatbots, who might even appear on jumbotrons during the program.
We can make HTML5 games inside the chatbots. This way we are able to present and communicate your brand's messages to the chatbot users in an interesting and eye‑catching way.
With the use of chatbot technology we can provide a possibility to filter and search on a program list of an event.
At events we facilitate networking and contact building with our networking module.
The chatbot is able to automatically start a conversation with users based on their Facebook post comments.
We are able to direct users to the chatbot from IVR menus in a way that the bot will already know the menu from which the user has been directed, as well as the function the user has started.
Our chatbot intelligence designed for online and webshop shopping is able to recognize the most common topics and the special topics as well. It can answer the questions of the users automatically.
Our solution focuses on the fields of banks and insurance and informs the chatbot users in a quick and efficient way.
Our HR chatbot provides instant answers to the questions that keep employees' minds occupied the most.
Happy to share our achievements!
Chatbots
In its first year of launch, Extreme Digital’s chatbot has helped more than 220 000 customers and increased customer service efficiency significantly.
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Our chatbot specialized in conferences and has proven itself in deep water. The chatbot has shown opportunities in this field during one of Hungary's most significant professional customer service events.
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