Decathlon chatbot

Introduction

An instant solution to common e‑commerce problems, day and night: this is what Decathlon gives to its customers ‑ smoothly and automatically!

Customer
Decathlon chatbot
Platform
Messenger

Project goal

Customers are satisfied with customer services if they receive a quick and accurate answer to their problems. The easiest way to achieve this is to automate the processes. Our goal was to set up a system that can handle simple tasks making up the bulk of the work in a way that is as satisfying as it would be done by human staff – without external intervention, with a much shorter response time. Thus, employees can deliver maximum performance in more complex cases.

Project details

We have deployed Bobblo, our e‑commerce chatbot solution at Decathlon’s customer service. Thanks to its artificial intelligence, Bobblo can understand what users’ problems or needs are. Using the chatbot, customers can track their orders, check product stock information, and submit self‑service forms for damaged products, order cancellations, etc.

Chatbot functions

E‑commerce intelligence
Order identification and tracking
Business information
Stock checker
Product bookmark
Self‑service system
Live Agent system
Live Agent ratings
Live Agent behavior analysis
Analytics
Bot UI surfaces
Salesforce integration
Prefixbox integration
Decathlon integration

You can read more about RoboRobo's services here.

Integrated systems

Salesforce e‑commerce webshop customer service Facebook Messenger chatbot integration
Decathlon e‑commerce webshop customer service Facebook Messenger chatbot integration
Prefixbox e‑commerce webshop customer service Facebook Messenger chatbot integration
Bobblo e‑commerce webshop customer service Facebook Messenger chatbot system

Project goal

Customers are satisfied with customer services if they receive a quick and accurate answer to their problems. The easiest way to achieve this is to automate the processes. Our goal was to set up a system that can handle simple tasks making up the bulk of the work in a way that is as satisfying as it would be done by human staff – without external intervention, with a much shorter response time. Thus, employees can deliver maximum performance in more complex cases.

Chatbot functions

E‑commerce intelligence
Order identification and tracking
Business information
Stock checker
Product bookmark
Self‑service system
Live Agent system
Live Agent ratings
Live Agent behavior analysis
Analytics
Bot UI surfaces
Salesforce integration
Prefixbox integration
Decathlon integration

You can read more about RoboRobo's services here.

Project details

We have deployed Bobblo, our e‑commerce chatbot solution at Decathlon’s customer service. Thanks to its artificial intelligence, Bobblo can understand what users’ problems or needs are. Using the chatbot, customers can track their orders, check product stock information, and submit self‑service forms for damaged products, order cancellations, etc.

Integrated systems

Salesforce e‑commerce webshop customer service Facebook Messenger chatbot integration
Decathlon e‑commerce webshop customer service Facebook Messenger chatbot integration
Prefixbox e‑commerce webshop customer service Facebook Messenger chatbot integration
Bobblo e‑commerce webshop customer service Facebook Messenger chatbot system
“This team is really professional at what they are doing. The development is continuous, and they never stop brainstorming. I am glad that we chose RoboRobo for our partner!”
Eszter Fináczy Decathlon chatbot review
Eszter Fináczy
Decathlon: Head of Customer Service
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