Extreme Digital chatbot

Introduction

In its first year of launch, Extreme Digital’s chatbot has helped more than 220 000 customers and increased customer service efficiency significantly.

Customer
Extreme Digital chatbot
Platform
Messenger

Project goal

Extreme Digital is one of Hungary's leading e‑commerce webshops. Thus, they wanted to improve their customer service through a chatbot that can handle the most common customer problems and needs easily. The chatbot does all this in a quality that fits into the innovative brand image. The development also had business goals: to increase customer experience and reduce customer service workload.

Project details

Our customized chatbot, developed for Extreme Digital, gives users a 24‑7 customer service experience. From handling orders to dealing with damaged packages, it solves a range of problems automatically. The bot can also take the first steps in many cases where human support is needed later, giving customers the experience that solving the problem has already started, even outside working hours. The solution also supports customer service as CS representatives have all the necessary data ready to use when they pick up the shift the next day.

Chatbot functions

E‑commerce intelligence
Order identification and tracking
Business information
Self‑service system
Live Agent system
Live Agent ratings
Live Agent behavior analysis
Analytics
Bot UI surfaces
Salesforce integration
Extreme Digital integration

You can read more about RoboRobo's services here.

Recognitions

European Customer Centricity Awards 2020 "Best Omnichannel / Social Media in Customer Experience” Extreme Digital customer service chatbot
2. place
European Customer Centricity Awards 2020
"Best Omnichannel / Social Media in Customer Experience”
Marketing Diamond Awards 2020 Client Satisfaction Programs Extreme Digital customer service chatbot
Marketing Diamond Award
Marketing Diamond Awards 2020
“Customer satisfaction programs”

Integrated systems

Salesforce e‑commerce webshop customer service Facebook Messenger chatbot integration
Extreme Digital e‑commerce webshop customer service Facebook Messenger chatbot system
Prefixbox e‑commerce webshop customer service Facebook Messenger chatbot integration
Bobblo e‑commerce webshop customer service Facebook Messenger chatbot system

Project goal

Extreme Digital is one of Hungary's leading e‑commerce webshops. Thus, they wanted to improve their customer service through a chatbot that can handle the most common customer problems and needs easily. The chatbot does all this in a quality that fits into the innovative brand image. The development also had business goals: to increase customer experience and reduce customer service workload.

Chatbot functions

E‑commerce intelligence
Order identification and tracking
Business information
Self‑service system
Live Agent system
Live Agent ratings
Live Agent behavior analysis
Analytics
Bot UI surfaces
Salesforce integration
Extreme Digital integration

You can read more about RoboRobo's services here.

Project details

Our customized chatbot, developed for Extreme Digital, gives users a 24‑7 customer service experience. From handling orders to dealing with damaged packages, it solves a range of problems automatically. The bot can also take the first steps in many cases where human support is needed later, giving customers the experience that solving the problem has already started, even outside working hours. The solution also supports customer service as CS representatives have all the necessary data ready to use when they pick up the shift the next day.

Recognitions

European Customer Centricity Awards 2020 "Best Omnichannel / Social Media in Customer Experience” Extreme Digital customer service chatbot
2. place
European Customer Centricity Awards 2020
"Best Omnichannel / Social Media in Customer Experience”
Marketing Diamond Awards 2020 Client Satisfaction Programs Extreme Digital customer service chatbot
Marketing Diamond Award
Marketing Diamond Awards 2020
“Customer satisfaction programs”

Integrated systems

Salesforce e‑commerce webshop customer service Facebook Messenger chatbot integration
Extreme Digital e‑commerce webshop customer service Facebook Messenger chatbot system
Prefixbox e‑commerce webshop customer service Facebook Messenger chatbot integration
Bobblo e‑commerce webshop customer service Facebook Messenger chatbot system
“Chatbots can definitely take a load off the shoulders of companies while, at the same time, benefiting the users. We've been waiting a long time to come across a solution that meets our expectations, and boths RoboRobo's solution and attitude complied to the full.”
Gábor Mészáros Extreme Digital chatbot review
Gábor Mészáros
Extreme Digital: Head of Customer Experience
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