Extreme Digital chatbot
In its first year of launch, Extreme Digital’s chatbot has helped more than 220 000 customers and increased customer service efficiency significantly.
Demo video
Project goal
Extreme Digital is one of Hungary's leading e-commerce webshops. Thus, they wanted to improve their customer service through a chatbot that can handle the most common customer problems and needs easily. The chatbot does all this in a quality that fits into the innovative brand image. The development also had business goals: to increase customer experience and reduce customer service workload.
Project details
Our customized chatbot, developed for Extreme Digital, gives users a 24-7 customer service experience. From handling orders to dealing with damaged packages, it solves a range of problems automatically. The bot can also take the first steps in many cases where human support is needed later, giving customers the experience that solving the problem has already started, even outside working hours. The solution also supports customer service as CS representatives have all the necessary data ready to use when they pick up the shift the next day.
Chatbot functions
You can read more about RoboRobo's services here.
Recognitions
European Customer Centricity Awards 2020
"Best Omnichannel / Social Media in Customer Experience”
Marketing Diamond Awards 2020
“Customer satisfaction programs”
Integrated systems
Project goal
Extreme Digital is one of Hungary's leading e-commerce webshops. Thus, they wanted to improve their customer service through a chatbot that can handle the most common customer problems and needs easily. The chatbot does all this in a quality that fits into the innovative brand image. The development also had business goals: to increase customer experience and reduce customer service workload.
Chatbot functions
You can read more about RoboRobo's services here.
Project details
Our customized chatbot, developed for Extreme Digital, gives users a 24-7 customer service experience. From handling orders to dealing with damaged packages, it solves a range of problems automatically. The bot can also take the first steps in many cases where human support is needed later, giving customers the experience that solving the problem has already started, even outside working hours. The solution also supports customer service as CS representatives have all the necessary data ready to use when they pick up the shift the next day.
Recognitions
European Customer Centricity Awards 2020
"Best Omnichannel / Social Media in Customer Experience”
Marketing Diamond Awards 2020
“Customer satisfaction programs”
Integrated systems
Let's talk about your ideas!
