Praktiker chatbot
Meet Praktiker's new chatbot! This innovative tool helps you track your order, get stock information and much more.
Demo video
Project goal
RoboRobo and Praktiker have introduced a professional, scalable chatbot that delivers high-quality customer information while easing the burden on customer service. By directing communication channels to the chatbot, they can efficiently handle the surge in customer inquiries. The chatbot can answer general e-commerce questions while more complex issues are handled by customer service agents. The result is an efficient and sophisticated customer service for Praktiker customers.
Project details
The Praktiker chatbot combines different functions to provide customers not only with a response but also with benefits beyond.Shoppers can easily track their orders, receive status updates and manage their issues easily and efficiently through self-service forms.Self-service forms available within the chatbot allow, for example, to change delivery address, report a damaged product or cancel an order.
Chatbot functions
You can read more about RoboRobo's services here.
Integrated systems
Project goal
RoboRobo and Praktiker have introduced a professional, scalable chatbot that delivers high-quality customer information while easing the burden on customer service. By directing communication channels to the chatbot, they can efficiently handle the surge in customer inquiries. The chatbot can answer general e-commerce questions while more complex issues are handled by customer service agents. The result is an efficient and sophisticated customer service for Praktiker customers.
Chatbot functions
You can read more about RoboRobo's services here.
Project details
The Praktiker chatbot combines different functions to provide customers not only with a response but also with benefits beyond.Shoppers can easily track their orders, receive status updates and manage their issues easily and efficiently through self-service forms.Self-service forms available within the chatbot allow, for example, to change delivery address, report a damaged product or cancel an order.
Integrated systems
“Our strategy is to focus our decisions on customer and consumer satisfaction. We have found the right partner who can add real value to our service, helping our customers to make the right decision right away and making the transaction even faster in our renewed webshop.
Thanks to RoboRobo's services, we have further enhanced the Praktiker customer experience. I think we made the right decision to work with them!”
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