Rossmann chatbot

Introduction

Whether it is order status, the Rossmanó program or opening hours, the Rossmann chatbot will answer your questions immediately!

Customer
Rossmann chatbot
Platform
Messenger

Project goal

Rossmann has been looking for a scalable customer service solution that enables remarkable automated customer information and, on the other hand, reduces the load on customer service. With the introduction of the chatbot, Rossmann desired to divert customer traffic from the existing channels (phone / email / chat) to the chatbot, where the bot can answer classic e-commerce questions and forward complex problems to a live agent.

Project details

The application introduced at Rossmann is more than a chatbot. It brings together the features of different integrated applications, and thanks to this, the chatbot not only answers the user's question, but also guides them to take the next steps.
Through the system, customers can follow their order and receive automatic notifications when the order status gets an update. The users can get information about the Rossmanó program, or even submit self-service forms (e.g., damaged product, order cancellation, etc.).

Chatbot functions

E-commerce intelligence
Order identification and tracking
Business information
Self-service system
Live Agent (live agent connection)
Live Agent ratings
Live Agent behavior analysis
Analytics
Bot UI surfaces
Salesforce integration
Rossmann integration

You can read more about RoboRobo's services here.

Integrated systems

Salesforce e-commerce webshop customer service Facebook Messenger chatbot integration
Rossmann chatbot integration
Arenim chatbot integration
Bobblo e-commerce webshop customer service Facebook Messenger chatbot system

Project goal

Rossmann has been looking for a scalable customer service solution that enables remarkable automated customer information and, on the other hand, reduces the load on customer service. With the introduction of the chatbot, Rossmann desired to divert customer traffic from the existing channels (phone / email / chat) to the chatbot, where the bot can answer classic e-commerce questions and forward complex problems to a live agent.

Chatbot functions

E-commerce intelligence
Order identification and tracking
Business information
Self-service system
Live Agent (live agent connection)
Live Agent ratings
Live Agent behavior analysis
Analytics
Bot UI surfaces
Salesforce integration
Rossmann integration

You can read more about RoboRobo's services here.

Project details

The application introduced at Rossmann is more than a chatbot. It brings together the features of different integrated applications, and thanks to this, the chatbot not only answers the user's question, but also guides them to take the next steps.
Through the system, customers can follow their order and receive automatic notifications when the order status gets an update. The users can get information about the Rossmanó program, or even submit self-service forms (e.g., damaged product, order cancellation, etc.).

Integrated systems

Salesforce e-commerce webshop customer service Facebook Messenger chatbot integration
Rossmann chatbot integration
Arenim chatbot integration
Bobblo e-commerce webshop customer service Facebook Messenger chatbot system
”For Rossmann, the quality of our products and services, as well as our suppliers, is extremely important. RoboRobo's solution is unique in the market and I believe it will significantly contribute to further improving our customer experience.”
Karolina Szabó Rossmann chatbot review
Karolina Szabó
CRM and Customer Service manager
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