Rossmann chatbot
Whether it is order status, the Rossmanó program or opening hours, the Rossmann chatbot will answer your questions immediately!
Demo video
Project goal
Rossmann has been looking for a scalable customer service solution that enables remarkable automated customer information and, on the other hand, reduces the load on customer service. With the introduction of the chatbot, Rossmann desired to divert customer traffic from the existing channels (phone / email / chat) to the chatbot, where the bot can answer classic e-commerce questions and forward complex problems to a live agent.
Project details
The application introduced at Rossmann is more than a chatbot. It brings together the features of different integrated applications, and thanks to this, the chatbot not only answers the user's question, but also guides them to take the next steps.
Through the system, customers can follow their order and receive automatic notifications when the order status gets an update. The users can get information about the Rossmanó program, or even submit self-service forms (e.g., damaged product, order cancellation, etc.).
Chatbot functions
You can read more about RoboRobo's services here.
Integrated systems
Project goal
Rossmann has been looking for a scalable customer service solution that enables remarkable automated customer information and, on the other hand, reduces the load on customer service. With the introduction of the chatbot, Rossmann desired to divert customer traffic from the existing channels (phone / email / chat) to the chatbot, where the bot can answer classic e-commerce questions and forward complex problems to a live agent.
Chatbot functions
You can read more about RoboRobo's services here.
Project details
The application introduced at Rossmann is more than a chatbot. It brings together the features of different integrated applications, and thanks to this, the chatbot not only answers the user's question, but also guides them to take the next steps.
Through the system, customers can follow their order and receive automatic notifications when the order status gets an update. The users can get information about the Rossmanó program, or even submit self-service forms (e.g., damaged product, order cancellation, etc.).
Integrated systems
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